Have you ever spotted a pothole or damaged sign and wondered who to call to get it fixed. Is it City of Kyle, Hays County or TxDOT?
It is an easy question to have. A drive across Kyle can take you from a City-maintained street onto a county road and then a state highway, all within a few minutes and without any obvious sign that responsibility has changed.
That is because the roads we use every day are part of one connected network, even though different agencies may maintain different sections. The City regularly works with Hays County, the Texas Department of Transportation and other partners to coordinate maintenance, improvements and construction affecting the Kyle community.
The City’s Street Maintenance Dashboard makes those responsibilities easier to see. The color-coded map shows which agency or entity maintains each road and where responsibility may change along the same street.
For example, Veterans Drive and the eastern portion of Center Street are part of RM 150 and maintained by TxDOT. The northern section of Dacy Lane and High Road are maintained by Hays County.
Cotton Gin Road is another good example. It is in Kyle’s extraterritorial jurisdiction, or ETJ, and is maintained by Hays County, but it can still feel like part of eastern Kyle.
In some places, responsibility is also guided by formal agreements between agencies. Through interlocal agreements, the City, County and other public agencies can spell out who will maintain a road, manage a project or take responsibility for a particular section.
These agreements help prevent gaps in responsibility and allow agencies to take care of roads as one connected system, even when city limits or maintenance responsibilities change along the way.
The same coordination is important for larger road projects. Kyle’s Center Street (on-system) 2022 Road Bond project requires close coordination with TxDOT because that section of Center Street is also RM 150 and part of the state highway system.
Windy Hill Road is another example. Kyle and Hays County are planning improvements along different portions of the same road. The projects are separate, but the agencies coordinate so the improvements connect and support the larger transportation network.
Need help with road maintenance around Kyle?
- City of Kyle: Most local neighborhood and city streets. For roadway concerns, submit a request through Kyle 3-1-1 by phone, online, or the mobile app. Please note that Kyle 3-1-1 can only accept concerns filed within city limits.
- Hays County: Many roads in the ETJ and unincorporated areas.
- Contact the Hays County Transportation Department @ (512) 393-7385 for maintenance issues on county-maintained roadways.
- TxDOT: State highways, FM roads, RM roads and portions of certain major corridors.
- Contact the Texas Department of Transportation (TxDOT) Austin District @ (800) 558-9368 regarding roadway concerns on state-maintained routes.
- Private Entities: Some roads within private developments, apartment complexes, HOAs, or commercial properties are privately maintained.
- Concerns should be directed to the property owner, HOA, or management company.
- Not sure who maintains the road?
- Start with Kyle 3-1-1. City staff can help identify the responsible agency and route your concern to the appropriate organization.
